I’m so glad you’re here.

Arrival Policy

New clients, please arrive 10 minutes early for your appointment.

This allows time to check in, get settled, and relax before your session.

Late arrivals may result in shortened session time. The full session fee will still apply.

Thank you for your understanding and respect for my time and the time of other clients.

Insurance Billing Policy

I bill accepted primary insurance plans only; I do not bill secondary insurance.

Accepted plans include Premera, Regence, Kaiser Permanente, Aetna, UnitedHealthcare (eligible plans), Coordinated Care/Ambetter, TriWest Healthcare (VA benefits), and Washington State L&I. Coverage varies by plan.

You are responsible for verifying your benefits and understanding your coverage.

Copays, coinsurance, and deductibles are due at the time of service.

Depending on your plan, you may be responsible for amounts applied toward your deductible.

If a claim is denied, you may be responsible for the applicable session fee, subject to your plan and provider agreement.

Cancellation & Rescheduling Policy

Appointments may be canceled or rescheduled at least 24 hours prior to your scheduled appointment time at no charge.

Cancellations or rescheduling with less than 24 hours’ notice will be charged 50% of the scheduled session fee.

No-call/no-show appointments will be charged 100% of the scheduled session fee.

For Medical Massage appointments, the session fee used to calculate the cancellation or no-show charge is based on your insurance company’s fee schedule for the scheduled appointment. Cancellation and no-show fees are the client’s responsibility and are not billed to insurance.

Any cancellation or no-show fee must be paid out of pocket at your next scheduled session before your appointment can proceed.

I understand that illness and unexpected emergencies can happen, and exceptions may be made at my discretion.

Form & Health History Policy

Please complete the intake forms emailed to you before your arrival.

Arriving 10 minutes early is especially important for new clients to ensure all forms are complete.

Please be honest and thorough when providing your health history. This information allows me to provide the safest and most effective session possible.

If anything changes in your health, please inform me before your session.

Payment Policy

Payment is due at the time of service.

I accept cash, credit/debit cards, HSA/FSA, and Venmo.

There are no refunds for services rendered.

Thank you for your payment.

Illness & Contagious Conditions Policy

For the health and safety of all clients, please reschedule your appointment if you are experiencing any contagious or communicable conditions.

This includes, but is not limited to, fever, cold/flu symptoms, vomiting, respiratory infections, sore throat, conjunctivitis (pink eye), active rashes, or any other contagious illness.

If you are unsure, please reach out. I reserve the right to reschedule or modify your session for the safety of everyone.

Safety Policy

Your safety, comfort, and well-being are my top priority. Professional draping is always used.

All sessions are therapeutic in nature and professional in conduct.

Appropriate boundaries are maintained at all times. Any inappropriate behavior or harassment will result in immediate termination of the session, and future appointments will not be allowed.